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Step 7 - Process Void

A void is canceling a transaction that you just processed, but has not been settled (this does not cost you anything to do this).

A return is when you have already settled a transaction and want to refund the customer there money back (your bank will more than likely charge you a charge-back fee). Note, you would need to ask your bank what that FEE cost is.

Use the following steps to Void a Transaction


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  • Tap Reports from the Home screen
  • Tap Unsettled Transactions
  • This is an example of a open batch (all unsettled transactions)
  • Select the transaction you would like to void. Press the physical 'Menu' or 'Forward' button on your Android phone and tap Void
  • Confirm the Void amount
  • Void is complete as shown here:


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